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CashCode CashCode

General FAQ


How do I read the serial number located on CashCode products?
Example: 00K21987632470 To identify the age of the unit, start with the letter "K", which represents the year 2000. The one-digit number (ie: 2) after the K indicates the year the unit was produced (ie: 2000 + 2 = 2002). In this example, the unit was manufactured in 2002. The two digits following the year the unit was manufactured, is the week in which the unit was produced. In this example, the unit was produced the 19th week of year 2002. The rest of the numbers are for internal use and have no input on the age of the unit.

How do I receive pricing on CashCode products?
Please contact Customer Service Department or call 1 (905) 303-8874 for more information on pricing.

How easy is it to update the software in CashCode bill validators?
It is very easy! With CashCode bill validators, updates may be completed quickly and easily with flash memory, using Smart Stick downloads. Also, software may be downloaded online, or remotely with CC Net. In older units, an upgrade chip may be required. However, in both instances, a CashCode authorized Distributor or Service Center can assist with software upgrades.

Is it possible to reprogram CashCode bill validators for currencies other than they were intended?
In most instances, no. Each unit is configured differently for each country, and therefore the units are fundamentally different as well.

What are CashCode's warranty terms?
CashCode has enhanced the product warranty for a two-year period effective October 1, 2005. Products purchased and/or received prior to this date are covered by one-year warranty. Please contact Customer Service Department or call 1 (905) 303-8874 for more information on CashCode product warranties.

What differentiates CashCode bill validators from those of your competitors?
CashCode bill validators employ a number of patented processes, such as unique sensors and a bill transportation system allowing CashCode to achieve the highest acceptance rate in the industry and 100% rejection rate of known fraudulent bills. Other features include:
  • tool-free, easy service access
  • four-way bill validation
  • auto-calibrating/auto-tuning sensors, never requiring calibration papers
  • belt less transport system, saving replacement costs
  • new optical, inductive and dielectric sensors, optimizing validation rates
  • modular design
  • secure, lockable-removable cassettes (some models)
  • flash memory with smart stick downloads (some models)
  • the industry's first 1500 vault money cassette (some models)
  • and much more!


What is an RMA number?
"RMA" stands for Return Merchandise Authorization number. Unfortunately, no, CashCode does not accept goods without an RMA number clearly marked. RMA numbers are issued through the CashCode Customer Service Department or telephone:1 (905) 303-8874. In regards to receiving an evaluation before CashCode starts repairs, unfortunately this is not possible. As soon as CashCode technicians receive any device, repairs commence immediately.

What kind of bill validators does CashCode carry?
CashCode manufactures a wide variety of bill validators and cash-handling devices to serve virtually every industry. Products include FrontLoad, Multi-width FrontLoad, BackLoad, BackLoad SM, BackLoad MSM, Stackerless, Stackerless VU bill validators and Bill-to-Bill Currency Management Systems. To find out which product is best for you, please contact Customer Service Department or via phone 1 (905) 303-8874, or view the "Product Info" section of our web site.

What's the storage capacity of CashCode money cassettes?
CashCode money cassettes are available in the following capacities:
BackLoad ST and BackLoad SM lines: 170, 400, 600, 1000 and *1500 capacity note cassettes.
*The 1500 note cassette is an innovative industry first, which features a special security tab.
FrontLoad and Multi-width FronLoad lines: 600 and 1000 capacity note cassettes.

What's the storage capacity of CashCode money cassettes?
CashCode money cassettes are available in the following capacities:
BackLoad ST and BackLoad SM lines: 170, 400, 600, 1000 and *1500 capacity note cassettes.
*The 1500 note cassette is an innovative industry first, which features a special security tab.
FrontLoad and Multi-width FronLoad lines: 600 and 1000 capacity note cassettes.

Where do I purchase a CashCode product or receive more information?
A CashCode purchase and inquiry form can be found in the "Where to Buy". If you do not wish to complete this brief form, please contact Customer Service Department or call 1 (905) 303-8874 for more sales and general product information

Which currencies do CashCode bill validators support?
CashCode bill validators support most worldwide currencies. Please contact Customer Service Department or call 1 (905) 303-8874 for more information.

Who should I contact if I have technical questions or concerns with a CashCode product?
Please contact Technical Support or call 1 (905) 303-8874 for assistance with technical matters.

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